كيف تعتذر

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تُرى هل تعرف كيف تعتذر عند وقوعك بخطأ ما؟ في كثير من الأحيان يكون مجرد قول جملة "أنا آسف" غير كاف لعودة الأمور لطبيعتها، ح...

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